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Where can I find the mac driver for the DS835ix?

Follow this link to the latest driver for your 835ix.

Where can I find the user guide for the ImageScan Pro 835ix?

Click on the following link to download the user guide for the ImageScan pro 835ix.

I ordered the DS835IX-Mac and my scanner says DS830IX.  Do I have the right scanner?

Yes, the DS835IX-Mac is a unique bundle Ambir created for Mac users that includes a USB-C to USB-A adapter to support the newer Mac’s that no longer have traditional USB ports. The bundle also includes a Mac specific driver that works on many 3rd party applications along with imaging software that allows you to scan, save, and configure scanning jobs.

How do I change my feed pad and/or roller?

Please refer to the User Guide (page 9) for detailed instructions on replacing these items

How do I clean my scanner?

For best results, lightly spray the scanner cleaning solution onto the cleaning cloth and gently wipe the inside of the scanner, including the rollers. If you do not have cleaning solution available, you may also use rubbing alcohol. Do not use water to clean your scanner.

I lost my calibration sheet. What can I do?

For optimal performance, calibration sheets are strongly recommended and can be purchased here.

If you need to calibrate in the interim, you may use a plain white sheet of 8×11 ½ sheet of paper. For card scanners, fold the sheet lengthwise to fit the scanner. No not cut the paper.

Please note this calibration may not produce optimal image quality.