The display on my scanner shows 0. How do I fix that?
If your scanner is displaying zero, there are several reasons: the scanner is in sleep mode, the driver is not installed, or the AmbirScan ADF-gt software is not running.
Take Scanner Out of Sleep Mode:
- Push any of the buttons on the front of the scanner.
Verify the AmbirScan ADF-gt software is running:
- Look for the orange AmbirScan ADF-gt icon in the system tray (bottom right corner of the PC, next to the time)
- If the icon is not present, double click on the AmbirScan ADF-gt icon on your desktop to launch.
Verify the driver is installed:
Windows 8.1 or 10:
- Right click on the lower left-hand corner of your pc screen on the Windows button
- Select Device Manager
- Open Imaging Devices
Windows 7
- Click the Start button on the lower left side of your computer screen
- Right click Computer (menu on the right)
- Click on Properties
- Select Device Manager
Your scanner should be listed under Imaging Devices. If you do not see your scanner listed, or your scanner is showing up under ‘Other Devices’, you need to install the driver.
How do I fix a paper jam error?
To clear a paper jam, open the door to your scanner and gently remove any paper stuck in the roller. Close the door and try scanning again.
How do I stop my scanner from going to sleep?
Go to the Start Menu. Then Select Your Scanner folder. Then select Scanner Utility.