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The display on my scanner shows 0. How to I fix this?

If your scanner is displaying zero, there are several reasons: the scanner is in standby mode, the driver is not installed, or the Ambir ADF software is not running.

Take Scanner Out of Standby Mode:
  1. Push any of the buttons on the front of the scanner.
Verify the Ambir ADF software is running:
  1. Look for the orange Ambir ADF symbol in the system tray (bottom right corner of the PC, next to the time)
  2. If the ADF symbol is gray with a red x , the software is not running.
    1. Double click on the Ambir ADF software shortcut on your desktop to start the software
Verify the driver is installed:

Windows 8.1 or 10:

  1. Right click on the lower left-hand corner of your pc screen on the Windows button
  2. Select Device Manager
  3. Open Imaging Devices

 Windows 7

  1. Click the Start button on the lower left side of your computer screen
  2. Right click Computer (menu on the right)
  3. Click on Properties
  4. Select Device Manager

Your scanner should be listed under Imaging Devices. If you do not see your scanner listed, or your scanner is showing up under ‘Other Devices’, you need to install the driver.

I am getting a Paper Jam error. How do I fix this?

To clear a paper jam, open the door to your scanner and gently remove any paper stuck in the roller. Close the door and try scanning again. If the jam continues, you may need to replace your feed pad and roller.

How do I stop my scanner from going to sleep?

Go to the Start Menu. Then Select Your Scanner folder. Then select Scanner Utility.